Email Support
We aim to respond within 2 business days during the Season 14 launch push. Urgent account or billing issues get priority.
What To Send
Short messages are fine. Include the email you used to sign in, the page URL, and whether this is about updates, sign-in, billing, scanning, pricing, public stash links, or account/privacy.
Discord
Join the Sanctuary Stash Discord for launch updates, feedback, and quick community questions. Use email for account, billing, or privacy requests so we can keep those conversations private.
Bug Reports
Send the item name, trade context, what you expected, what happened, and any screenshot or public link that helps reproduce the issue. If a price looks wrong, include the item rolls and the market context shown on the page.
Useful Links
Review the privacy policy, terms, and market-data disclaimer for more detail on account data, subscriptions, public pages, and pricing estimates.